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Temporary Desktop Support Technician

CGI Group

This is a Contract position in Fort Mcmurray, AB posted January 19, 2023.

Position Description:

Do you thrive in a fast paced environment where you can apply your technical skills and experience to help support End Users to decrease downtime and increase productivity? CGI is looking for experienced individuals to join our team to help support the next Asset Refresh project. If you enjoy providing a high caliber of customer service, are highly organized and have excellent communication skills we may be looking for you. You will be challenged through migrating End Users from old hardware to new hardware standards including the migration of desktop software / applications.

Your future duties and responsibilities:

This position will be responsible for daily operational duties as a Desktop/Laptop Migration Support Technician. Duties will include migrations of computers. Troubleshooting and incident resolution of issues stemming from migrations from a software and hardware perspective (including Operation Systems, Desktop Applications, Desktops, Laptops, Surface Pro Tablets, etc.) Assisting to troubleshoot and resolve issues with network related issues that may occur due to migrations.

· Receiving, unboxing and tracking hardware inventory
· Imaging Desktops, Laptops and Tablets
· Boxing and shipping hardware to home based Users
· Contacting Users to schedule/coordinate migrations and shipments of hardware
· Working in Service-Now to update hardware database information
· Collaborating with Project Managers / Project Coordinators to provide timely updates on migration activities
· Assist Users with operating system, desktop software/application or network issues post-migration

Required qualifications to be successful in this role:

Essential Requirements:
· University or college diploma in IT
· Strong experience in Windows 7 and Windows 10 operating systems
· Strong experience troubleshooting and resolving issues with Desktop Hardware and Peripherals (from manufacturers such as Hewlett-Packard, Dell, Microsoft, etc.)
· Experience in providing in-person and remote troubleshooting of Desktop Software

Professional Requirements:
· At least 3 years of experience as a Desktop technician
· Strong customer service skills is a must both in-person and over the phone
· Strong team work ethics is required for success of this role
· Highly organized with strong time management skills
· Strong ticket management abilities
· Thought leadership surrounding issues and observations in the environment
· Initiative, autonomy and a strong sense of urgency

Desired Requirements:
· Knowledge of ITIL is an asset
· A+ Certification is an asset
· Experience working in Oil & Gas environment is an asset

Skills:

  • Hardware Installation
  • Imaging
  • ServiceNow
What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees ”members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today – one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI – where your ideas and actions make a difference.